|2 September 2016|
Customers at a leading hardware retailer in America will be assisted by a team of service robots from this autumn.
“For nearly two years, we’ve studied how robots in our San Jose Orchard Supply Hardware store can help customers more effectively navigate the store to find products and assist employees with inventory scanning,” said Kyle Nel, Executive Director of Lowe’s Innovation Labs, the company’s disruptive innovation hub. “Now, we are taking those learnings and applying them to a focused group of Lowe’s stores to see how the technology supports a broader customer and employee base.”
Marco Mascorro, Chief Executive officer of Fellow Robots added: “We designed the NAVii robot to make the shopping experience easier for consumers – simplifying the process of finding the product you’re looking for – while also managing the back-end and keeping shelf inventory up-to-date for the retailer. Leaving the data and simple recommendations to NAVii allows Lowe’s employees to devote their attention to the Lowe’s customer, to provide them with thoughtful advice and personalised service.”