Crédit Mutuel is working with IBM to use artificial intelligence (AI) to benefit the bank’s 12 million customers.

The pair announced at Viva Tech in Paris that the bank will harness IBM Watson capabilities and lock AI it ‘into every fabric’ of Crédit Mutuel’s business.

“Crédit Mutuel and IBM share a deep-rooted commitment to empowering professionals with AI to drive innovation, while ensuring this technology is adopted with utmost responsibility and care. Crédit Mutuel is turning these values into action by using Watson to build intelligence into every fabric of its company, while training its employees to collaborate effectively with the technology and guaranteeing complete data security and protection of customer information,” said David Kenny, senior vice president, IBM Watson & Cloud platform.

AI is being utilised across all sectors, and according to a report published earlier this year, it has the potential to benefit humankind and its environment.